terms & conditions
Booking Policy
Bookings are essential to secure your spot in class at NJOY Pilates. Bookings can be made online via our app or website.
Bookings open 2 weeks in advance.
Clients are responsible for their own bookings. We don’t handle bookings via email, phone or social media.
For all classes, please arrive 5-10 minutes before the class start time to store your belongings, say hi to your teacher and get set up.
Please note, socks are compulsory for Reformer classes. Bring your own or purchase a pair of grip socks in the studio.
You do not need to bring a mat for Barre or Mat Pilates classes - we provide these.
Cancellation and Late Arrival Policy
Our early cancellation period is anytime up to twelve hours before class starts for all classes. Cancellation on or within twelve hours will be counted as a Late Cancellation. Please try to cancel early so other people have the opportunity to make it to class - no one likes to miss out! We do not take bookings or cancellations via phone, email or social media. All changes need to be made via your app or the website.
If you do not show up to class, this will be counted as a No-Show, and Late Cancellation Policy will apply.
Late Cancellation or No-Showing for casual visits, introductory offers, class pack holders or 2 class and 3 class memberships will result in a forfeit of your pass for the class.
Unlimited and Foundation Membership holders who Late Cancel/No-Show will be charged a fee of $10 for Late cancellation and $20 for No-Showing.
If you receive a text message or email notification of a No-Show which you believe to be incorrect, please respond directly to the text or email from nicole@njoypilates.com so we can update your attendance.
Late entry more than 5 minutes after the scheduled class start time is not permitted. Please note that late arrivals will be considered as No-Shows and normal Cancellation Policy will apply.
Waitlist Policy
We're a busy boutique studio, so we offer a Waitlist function. Our Waitlists do move, so the likelihood is that if you Waitlist for a class, you have a good chance of getting in. If you place yourself on a Waitlist and can no longer attend class, please remove yourself from the Waitlist to avoid forfeiting your class or being charged for a Late Cancellation/No-Show.
If you place yourself on a Waitlist, you could be added to the class anytime up to one hour before class starts. Within one hour of class starting, the system will not add you to the class. This means you will always receive at least one hour's notice if you are added to a class you have Waitlisted for.
If your class is early in the morning, please either wake up early to check if you got in or remove yourself from the Waitlist before going to bed, to avoid forfeits or charges. You could be added to the class up to one hour before the class start time including overnight. We don't want you to miss out or forfeit/be charged because you were added while you were asleep!
We understand that life happens and things come up. We are happy to waive our Cancellation Policy in emergency situations. Please cancel as normal via your app or the website, then send us an email or message and we will reverse the class forfeit or charge when we get the opportunity to respond.
Purchase Policy
NJOY Pilates classes, class packages, memberships, workshops and terms are non-transferable and non-refundable. Package expiries are strict and extensions will not be granted except in extenuating circumstances and at NJOY Pilates absolute discretion, by emailing nicole@njoypilates.com.
Please note, these same regulations apply to any class packages purchased at promotional pricing.
All packages are valid from the date of the first class booked, apart from the Intro Offer, 3 Classes for $50, which is valid from the date of purchase.
Gift cards are valid for 365 days from purchase.
Across all NJOY Pilates classes, payment (in the form of monetary value or a pre-purchased studio credit) must be received in full prior to the start of class.
Membership Policy
NJOY Pilates offers Unlimited, 2-class and 3-class weekly recurring memberships. All are billed weekly, are non-transferable and non-refundable.
If a membership payment fails, an auto-retry will occur at 1-, 3- and 5-day intervals from the payment due date.
Request of cancellation must be made in writing by email to nicole@njoypilates.com. A total of four billing cycles must be completed before the membership can be cancelled. Cancellation can occur after this interval at any time, but requires one month’s notice. All payments must be fulfilled and up to date before a membership can be cancelled.
Requests to pause or freeze memberships can only occur after the initial four billing cycles and again must be made in writing and with one week’s notice. Pauses cannot be fulfilled within the one-month cancellation notice period.
A maximum of 8 weeks per 12 months of recurring memberships can be paused or frozen. Please note that pausing/freezing cannot be achieved retroactively.
Refund Policy
Whilst NJOY Pilates aims to provide a regular class schedule, the number, type and frequency of classes is subject to change without notice.
Unless otherwise agreed, NJOY Pilates does not offer refunds on services (classes, class packages, memberships, workshops or terms).
Class days, times and teachers are offered at the absolute discretion of NJOY Pilates. Classes may be cancelled or rescheduled at the absolute discretion of NJOY Pilates. You will not be entitled to any compensation where classes are rescheduled.
Ability Policy
Our group classes are for ages 18 and up. If a client is under 18 years of age, they are required to have a parent/guardian sign the Waiver on their behalf.
It is the client’s responsibility to consult a physician prior to a regarding their participation in any physical activity (namely, any classes or sessions at NJOY Pilates).
Post injury, surgery or pregnancy the client is liable to disclose this information to NJOY Pilates staff and teachers and have clearance from their physician/s to attend and classes or sessions at NJOY Pilates.
NJOY Pilates staff and teachers reserve the right to deny a client if they are not deemed to have adequate ability for the class environment. The client understands that the instruction given to them by the teacher is not always specifically tailored to their ability level and therefore is receptive to adjustments issued by the teacher and to manage their own physical ability by stopping, regressing and proceeding when appropriate.
Pregnancy Policy
Pregnant women are welcome to attend classes at NJOY Pilates; however, they must notify staff and teachers of their pregnancy before booking AND are required to complete a Private 1:1 Session before being cleared to enter the class environment. NJOY Pilates also requires the client undertake a Private 1:1 Session post-partum to ensure safety and compatibility to enter back to the class environment.
Pregnant clients must also receive clearance from their OBGYN/GP before participating in NJOY Pilates classes or Private Sessions while pregnant/postpartum.
While exercises are likely to be adapted by the teacher, the client is primarily responsible for their own training and wellbeing and thus required to reduce or stop any movement that causes pain or is not advised by their health professional.
We ask that the client respect the discretion of NJOY Pilates staff and teachers if they are not permitted to participate in class due to certain health requirements of their pregnancy.
NJOY Pilates does not take any responsibility for health complications caused during pregnancy by practicing Pilates with the studio.
Client Conduct Policy
NJOY Pilates may, at its absolute discretion and without warning, cancel and refund any membership or class credits to a member for any of the following reasons:
· threaten or harass others;
· tamper with, damage or misuse studio equipment;
· act in a reckless or dangerous manner;
· wear clothes with offensive images or inappropriate advertising;
· use illegal or performance-enhancing drugs;
· interfere with the smooth running of a class;
· infringe on any intellectual property rights or trademarks of NJOY Pilates;
· fail to disclose any injury or other issue which would prevent a member from
participating safely in classes.
NJOY Pilates may, at its absolute discretion refuse a client from participating in a class if:
· the client has an infection, contagious illness or physical ailments, such as an open cut or sore;
· there is any other risk, however small, to other members and guests.
Customer Waiver
Please read the following terms carefully. By participating in any classes provided by NJOY PILATES PTY LTD ABN 24648335246, you consent to, and agree to release the owner, instructors, employees and all staff from liability according to these terms. This waiver and release will apply to all classes undertaken by you with Nicole Casson and all instructors employed by NJOY PILATES PTY LTD. You acknowledge that: 1. You understand the classes are a form of physical activity, and that there are inherent risks in undertaking any form of physical exercise. 2. You will disclose to the instructor prior to the class commencing, any pre-existing conditions that may place you at a higher risk of injury or inhibit your ability to participate in a class. This includes, but is not limited to injuries, pain, recent surgery, pregnancy or if you have recently given birth, respiratory or heart conditions or high blood pressure. 3. You will notify the instructor if you experience any pain throughout the class and will immediately stop participating in the class if requested by the instructor to do so. 4. Based on the information you provide, the instructor may decide not to allow you to participate in a class, or may require you to provide a medical certificate affirming that you are able to participate in a class before allowing you to join, in the instructor's sole discretion. 5. Recommendations or instruction provided by the instructor may not be tailored for you particular skill or ability level and it is your responsibility to assess whether you are able or want to participate in all or part of a class. 6. You agree to assume full responsibility for any risks, injuries, damages, known or unknown, which you may incur as a result of participating in class. 7. (Items 7-11 apply specifically to participation during pregnancy and after childbirth). You understand that you participate as a pregnant or post-natal client at your own risk. 8. You agree to assume full responsibility for any risks, injuries, damages, known or unknown, which you or your unborn child may incur as a result of participating in class. 9. You certify that you have given information about the classes to a medical professional and have been given clearance to participate while pregnant and/or after childbirth. 10. You agree to keep a medical professional informed of the effects of the classes on your body and to consult him/her whenever necessary. 11. You understand there is no requirement to perform all the class exercises and agree to limit your activity to that which is comfortable for you, and to stop all activity immediately if you feel uncomfortable. 12. You knowingly, voluntarily and expressly waive any claim you may have against NJOY PILATES PTY LTD, Nicole Casson, the owner, instructors, employees and all staff for injuries or damages that you may sustain as a result of participation. 13. Heirs, your legal representatives and you forever release and waive any liabilities against NJOY PILATES PTY LTD, Nicole Casson, the owner, instructors, employees and all staff for any injury or death incurred by your voluntary participation in these classes. 14. You are 100% liable for all medical expenses incurred as a result of any injury or property damage during your participation in classes provided by NJOY PILATES PTY LTD, Nicole Casson, the owner, instructors, employees and all staff. 15. You have read and understand these terms and agree to all the provisions listed above.